| Job Description: This is a full-time position requiring 1880 hours of support per year; and work is performed at a customer location. As a Computer Network Operations Process Engineer on our team you will provide process engineering expertise to assist with the following activities:Work in a Service Desk role by performing Jira ticket actions and process workflow actions such as account creation and deletion.Create and manage multiple Jira boards for multiple customers with different requirements and processes.Develop and assist with Continuity of Operations Plan (COOP) processes and process improvement activities for the organization.Define and improve process workflows for multiple customers and multiple initiatives.Documenting existing processes using knowledge management repositories such as Confluence.Assess processes for various CNO projects that include software, sustainment, and advanced technology initiatives.Assisting with operating in an agile development process including maintaining agile development tools such as Jira and Confluence.Assisting in defining process improvement strategies and lessons learned. | ||
| Individual Capabilities/Experience Required:Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or Education from an accredited school or university is required. Five (5) years’ experience with Process Improvement on programs and contracts of similar scope, type, and complexity is required. Experience is to include, within the past five (5) years, three (3) years of experience in facilitation, training, methodology development and evaluation, process engineering across all phases of acquisition identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices. Four (4) years additional experience may be substituted for a Bachelor’s DegreeMust have worked in a Service Desk environment, including processing tickets through a workflow and working directly with customers.Must have a decent understanding of COOP.Strong experience with Jira and/or Confluence.Excellent oral and written communication skills.Position requires TS/SCI clearance with FSP Individual Capabilities/Experience Desired:Experience supporting CNO or CCC.Strong background in Knowledge ManagementStrong experience with workflow and process development | ||
| Key words: Service Desk, COOP, Jira, Confluence, Process Engineering, Mission Applications |
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